Store Policy
Privacy & Safety
January 1, 2024
Anna Ross Designs ( ARD) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Anna Ross Designs of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Anna Ross Designs decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Anna Ross Designs, and it governs any and all data collection and usage by us. Through the use of www.AnnaRossDesigns.com, you are therefore consenting to the data collection procedures expressed in this Policy. Please note that this Policy does not govern the collection and use of information by companies that Anna Ross Designsdoes not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.
Specifically, this Policy will inform you of the following
1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
· Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
· Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
In addition, Anna Ross Designs may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Anna Ross Designs may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purposefor which it was requested, and any additional uses specifically provided for on this Policy.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested;
· To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like when we have your consent to do so;
· To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
· To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
Anna Ross Designs does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Anna Ross Designs may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.AnnaRossDesigns.com
Anna Ross Designs may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Anna Ross Designs uses various third-party social media features including but not limited to Facebook, Instagram and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Anna Ross Designs's control.
Disclosure of Information
Anna Ross Designs may not use or disclose the information provided by you except under the following circumstances:
· as necessary to provide services or products you have ordered;
· in other ways described in this Policy or to which you have otherwise consented;
· in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
· as required by law, or in response to a subpoena or search warrant;
· to outside auditors who have agreed to keep the information confidential;
· as necessary to enforce the Terms of Service;
· as necessary to maintain, safeguard and preserve all the rights and property of Anna Ross Designs.
Non-Marketing Purposes
Anna Ross Designs greatly respects your privacy. We do maintain and reserve the right to contact you if needed for nonmarketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Anna Ross Designs products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13
Anna Ross Designs's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to Annarossdesigns@gmail.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Anna Ross Designs will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. Anna Ross Designs does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
Notice to European Union Users
Anna Ross Designs's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Security
Anna Ross Designs takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. Ifyou are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or telephone number.
Email: Annarossdesigns@gmail.com
Telephone Number: 262-312-8443
Wholesale Inquiries
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Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments
Terms of Use
Thank you for visiting Anna Ross Designs. This website is owned and operated by Anna Ross Designs. Please read the following terms and conditions (the “Terms of Use”) carefully before using the Anna Ross Designs website (the “Website”). Within these Terms of Use, the user, will be described as “user” or “you.” By accessing this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you may not use the Website.
Right to Change Website Content
The Website will be updated as product offerings change, or as the communication needs or desires of Anna Ross Designs develop. Anna Ross Designs makes no guarantees that the content provided through the Website will remain available to the public through the Website. Anna Ross Designs may also update or alter the layout, designs, or links within the Website.
Right to Refuse or Limit Orders
All purchases through this Website are subject to product availability. Anna Ross Designs may, in its sole discretion, limit or cancel the quantities offered on its website or limit the sales of products or services to any person, household, geographic region or jurisdiction. If a product does not ship, but you have provided a method of payment, any charges made through that payment method will be reimbursed for the unshipped items.
Use of Intellectual Property
Unless otherwise noted, the Website, and all materials on the Website including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by Anna Ross Designs and other trademarks appearing on the Website are the trademarks of Anna Ross Designs or its affiliates, including the represented companies of the products being offered.
The Website and the Contents are intended solely for personal, non-commercial use. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Website.
Protection of Privacy
Anna Ross Designs maintains a separate Privacy Policy, which you agree to by use of this Website. Please review the Privacy Policy on the Anna Ross Designs Privacy Policy webpage. This Privacy Policy will be updated or altered by Anna Ross Designs. Continued use of the Website is deemed consent to these updates or alterations.
Errors, Inaccuracies & Omissions
Anna Ross Designs strives to provide accurate information to all users. There may be inadvertent technical or factual inaccuracies or typographical errors within the website. Anna Ross Designs disclaims all liability for any errors or results that occur to you from use of this information. All information from this Website must be taken “AS IS” and there are no warranties, expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Except as otherwise provided under applicable laws, Anna Ross Designs will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Anna Ross Designs is notified in advance of the potential for any such damages.
Color & Product Description Limitations
Although Anna Ross Designs strives to provide you with accurate information regarding our products, the photos of the products are examples of the ones being sent to you and may not be photos of the exact products being sent, and therefore slight variations may occur. Additionally, the colors depicted on your screen may not accurately reflect the actual colors of the products due to variations in color settings on computers or mobile devices.
Delivered Confidential Information By User
Except for information necessary to place an order, Anna Ross Designs discourages users from sending any confidential or proprietary information through this Website. Any information, materials, suggestions, ideas or comments sent to Anna Ross Designs will be considered non-confidential, and by submitting it, you are giving Anna Ross Designs the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you.
Revision & Cancellation of Orders
In order to be fair to other customers, Anna Ross Designs does not encourage any cancellation to a purchased order once it's submitted. This is due to limited inventory on hand that might have been available to other customers as well as the unique and personal attributes involved in these made to order products. However, you have the option of adding to your order within 24 hours without incurring additional shipping charges. Once your item ships from our facility, Anna Ross Designs will be unable to modify orders.
Shipping
Once your method of payment is processed and approved, Anna Ross Designs strives to create, package and ship your order within 1 week unless otherwise stated in individual product listings. Package arrival dates will be based on the type of shipping method that you select upon purchase. However, packaging and delivery times are merely estimates and Anna Ross Designs cannot guarantee that any order will be shipped or received by any given date and, thus, Anna Ross Designs cannot be held responsible for untimely receipt of any order.
Returns
Anna Ross Designs is committed to providing excellent services to our customers and we want our customers to have an excellent shopping experience. If you are not happy with your purchase, simply return it within 14 days (from date of receipt) for full refund (minus shipping costs to and from the user), exchange or store credit. Returned purchased items must be in the same condition as when you received them. Refunds will be posted to your original form of payment. Anna Ross Designs only accepts returns for items that are unworn, unused and undamaged and contain all the original packaging and labels. Any evidence of wear or alterations made to the item will be returned at the shipping expense of the buyer, whatever the cost of shipping and handling. Anna Ross Designs does not accept returns on custom pieces or personalized designs.
To return items, please contact Anna Ross Designs at annarossdesigns@gmail.com for return authorization. Any items returned without authorization will be rejected.
Exchanges, Store Credit & Defective Items
Purchased items can be exchanged within 14 days of the receipt date, provided they are unworn, unused, undamaged and in the same condition as when the items were received, with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. If you need an exchange that is time sensitive due to an upcoming event, please let Anna Ross Designs know as soon as possible and they will attempt to offer you alternate options. In addition, due to limited inventory there is no guarantee that items will be available for an even exchange. If that should happen, Anna Ross Designs will issue a store credit instead, to be applied to any merchandise in store.
All of our items are inspected prior to shipment. On some occasions, the merchandise is photographed to ensure quality inspection and for your convenience. However, in the unlikely event your item is received in a broken or damaged condition, Anna Ross Designs will repair the item free of charge (excluding shipping charges), if the item is returned and received by Anna Ross Designs within 1 month of the date the item was received by you. If the damaged or defective item is received after 1 month, Anna Ross Designs reserves the right to charge a small fee for any such repair, at its sole discretion.
You can receive store credit on all products, equivalent to the total value of your product purchase. Store credit is valid for one year after the issue date. Store credit can only be used for purchasing merchandise; it cannot be used towards shipping costs.
Comments & Feedback
Anna Ross Designs strives for an excellent and personalized shopping experience. Anna Ross Designs welcomes your questions or concerns at any time. Further, you have the right to contact Anna Ross Designs with any complaints or to seek additional information. Please contact Anna Ross Designs by email at Annarossdesigns@gmail.com.
Dispute Resolution
Anna Ross Designs wants to address your concerns without needing a formal legal case. By visiting the Website, you agree to try to resolve any dispute informally by contacting annarossdesigns@gmail.com before filing a claim against Anna Ross Designs. Anna Ross Designs will try to resolve the dispute informally by contacting you via email. If the dispute is not resolved within 15 days of submission, you or Anna Ross Designs may file a formal arbitration proceeding, as noted more fully below.
Waiver & Entire Agreement
The waiver of any provision of the Terms of Use shall not be considered a waiver of any other provision or of Anna Ross Design’s right to require strict observance of each remaining term. If any provision or section of these Terms of Use is found to be unenforceable or invalid for any reason, that provision or section shall be severable, and all other provisions shall remain in full force and effect. These Terms of Use and Privacy Policy constitutes the entire agreement between you and Anna Ross Designs relating to your use of the Website.